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Privacy Policy

This statement is given in accordance with the Privacy Act 1988 and the application of the National Privacy Principals therein. This document sets out the policies of Montar Pty Ltd  for managing personal information collected by Nerang First National in any transaction or potential transaction you may have with the company.

At Nerang First National, we are committed to the protection of your personal information. Nerang First Nationals business is governed by the Property Agents and Motor Dealers Act of 2000 and Nerang First Nationals own policies and procedures. This includes the company’s Privacy Policy Statement, which have been designed to ensure that personal information is protected.

In the last few years the World Wide Web has gradually become a part of all our lives. Nerang First National are proud to a part of this emerging and important technology. But along with this new technology comes equally important responsibilities for those of us who create and promote web sites. It is for this reason that Nerang First National are keen to protect the privacy of those who come into contact with us via the internet.

Our Privacy Policy may be subject to change from time to time so we strongly encourage you to check our online Privacy Policy Statement regularly. To ensure your privacy Nerang First National adheres to the following principles in accordance with worldwide practises for customer privacy and data protection.

Personal / Sensitive Information
When we refer to your personal information we mean information or an opinion including those that form part of our data base that can be used to identify you. While sensitive information refers to details of your race or ethnicity, religious or beliefs or affiliations, membership of a professional or trade association or union, sexual preferences or practices, criminal record or health information.

Types of Personal Information We Collect
When we collect information, only that which is necessary to perform our functions is collected. This may include but not be limited to property sales, asset management and property management.

Why we Collect Personal Information
Generally we collect, update and use personal information to carry on our business including:-

• Marketing of residential, rural, commercial and industrial property

• Sale of residential, rural, commercial and industrial property,

• Leasing and management of properties including payment of creditors and landlords through electronic payment systems.

• Processing of tenancy application including confirmation of identity, assessment of ability to meet rental payments and to take appropriate care of a property during tenancy.

• Establishment of rent payment services when you become a tenant

• Contact of next-of-kins in an emergency situation

• Research and development of new products or services

•  Training and Quality Control

• Positive identification and verification purposes when communicating with you over the telephone

• Communication of a related company’s  or a third party’s  marketing offers to you and/or other parties nominated on forms completed by us for you

• To meet our legal obligations, eg in accordance with legislation

Who controls your Personal Information
Any personal information provided or to be gathered by us is controlled primarily by Montar Pty Ltd trading as Nerang First National Real Estate a

What Information do we collect and how do we use it
Generally we collect personal information directly from you, such as when you apply for a service. We also access and or purchase information available on commercial databases which is used in the provision of our services, processing of tenancy applications or in the marketing of our services.

Personal Information can also be submitted on our web pages as follows:

• You can subscribe to our weekly property newsletter by submitting your name and e-mail address.

• You can subscribe to the property chat site by submitting your name and e-mail address.

• You can request a market appraisal by completing an on-line form. Some personal information is required when submitting this request

• You can request a variety of information by completing an on-line inquiry form. Some personal information is required when submitting this request.

• When you request for service or information from our company we need to know your:

  • name;

  • address;

  • contact numbers;

  • email address

We also use the information we collect for purposes other than those specified above if:

• you would reasonably expect us to use the personal information for that other purpose, and

•  that other purpose is related to the purposes specified above, for example, to enable us to occasionally contact you about:

  • essential information about our services and your account;

  • important changes to our services and how it will affect your account.

We may also use your personal information for the purpose of direct marketing, for example to let you know of:

• property for sale or for rent and property services we offer;

• weekly property newsletter

• special offers we think you may find valuable.

You may notify us when we first contact you that you do not wish to receive any further marketing emails or other communications from us. You will have this option in our communication to you.  You may also notify us at any time that you do not wish to receive any marketing communications from us by contacting. We will respect your wishes.

If we wish to use any of your personal information for any other purpose other than those stipulated above, we will not do so unless we have your express consent to do so however, there are specific circumstances where we are allowed to, for example:

• where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to someone’s life or health;

• where Nerang First National suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity

• the use is authorised by law or reasonably necessary to enforce any law. These uses may include where Nerang First National are required to provide information in response to subpoenas or warrants or other legal processes.

Information collected from visits to our Web Site
When you visit our site to view pages and/or download information, we record the following for our own troubleshooting, security, marketing and statistical purposes:

• IP address;

• Date and time you accessed our site;

• Previous page you visited before visiting our site (‘referrer’);

• Pages you have viewed and documents downloaded;

• Type of browser and version used;

• Success/failure code; and

• Operating System.

We use web server programs to collect the above information. The information we collect is used to create summary statistics which allows us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors.

Security of your Personal Information
We will take all reasonable precautions to ensure that all information we collect, use or disclose is accurate, up-to-date and stored in a secure environment and accessed only by authorised persons.

As part of our Internet website we have a members area protected by username and password You can play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Website. If you suspect that someone has your user name and password and you do not want them to have it, please let us know or change them immediately. You can update your password, including providing us with specific request on what actions to be taken in relation to your account and personal information. We will endeavour to act on your instructions if we believe your request is reasonable and is in within our capability.

 It is important to understand that no data transmission over the Internet can be guaranteed to be absolutely secure. While we endeavour to protect your personal information from misuse and loss and unauthorised access, modification or disclosure, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. All transmissions are protected by 128 bit encryption technology. Once we receive your transmission, we make our best effort to ensure its security. Please note, we will not be responsible for any unauthorised access or use of information held by us.

Our employees and contractors will have access to your personal information to a level that is necessary to enable them to perform their jobs. They are obliged to respect the confidentiality of any personal information held by us.

Disclosure of your Personal Information
The information we collect from you is strictly confidential. We will not reveal, disclose, sell, rent, licence, share or pass that information on to any third parties, other than those who are contracted to Nerang First National to keep the information confidential. For example, we may disclose your personal and or sensitive information to third parties for the establishment, exercise or defence of a legal claim

We may also disclose the personal information, other information or data we collect from you for the purpose specified to you at the time of collection or for another purpose if:

• you would reasonably expect us to disclose it for that purpose; and

• that purpose is related to the purpose specified to you at the time of collection.

In fulfilling the duties and obligations associated with these uses it is sometimes necessary to disclose your data to a third party, eg a maintenance contractor, building inspector or property valuer. If you are a tenant and you default on your tenancy agreement then the information may also be disclosed to a Tenancy Database for use by any other member agent. When information is disclosed to any other party it is done in accordance with the provisions of the Privacy Act and other legislative requirements which may exist at the time.

If we wish to disclose any of this personal information, information or data other than as set out above, we will not do so unless we have your express consent to do so.

Direct Marketing
From time to time we use information supplied to us by commercial database companies for marketing our company services. This is done in accordance with the provisions of the Privacy Act 1988. Prospective clients and customers are given the opportunity to be excluded from any marketing activities and can elect not to receive specific and direct marketing communication from us.

You can Access, Correct or Update Your Information
You will always have access to the information and content that you provide to us. There are exceptions to this right and they include:

• where providing access will pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;

• your request for access is frivolous or vexatious;

• where the information relates to existing legal proceedings between Montar Pty Ltd and you and the information would not be discoverable in the process of those legal proceedings; or

• where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.

If we do not allow you access to your personal information, we will endeavour to provide you with the reasons for our decision.

You can choose to modify or delete your personal information, unless it is mandatory information required for your membership. If you believe that the personal information we collected about you is inaccurate, incomplete, or not up-to-date please notify us immediately so that we may correct and/or update the information if necessary.

Enforcement
If for some reason you believe that Nerang First National has not adhered to these principles please notify us by e-mail at privacy@nfn.com.au and we will do our best to investigate and correct the problem.

Notification of changes to the Privacy Policy
If we decide to change our privacy policy, we will post those changes on our Website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use Personally Identifiable Information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

In Summary
At Nerang First National, we are committed to protecting your privacy. When utilising the services of our website members area you as an individual are responsible for the security of and access to your own computer. It is ultimately your responsibility to ensure that you maintain the secrecy of your username and passwords and any account information.

Please also be aware that whenever you voluntarily disclose personal information over the Internet (for example: in our property discussion forums or via email) this information can be collected and used by others. If you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Additional Privacy Information
If you are interested in obtaining additional information of privacy, you can visit the Australian Federal Privacy Commissioner's website at http://www.privacy.gov.au.

Copyright
The contents of the Nerang First National web site, including all text and graphics (excepting logos and ® trademarks of participating companies), are © Copyright 2002 by Montar Pty Ltd trading as Nerang First National. Unauthorised storage, in electronic or other form, distribution, re-distribution or reproduction in any form, is strictly forbidden. Information is provided for the personal consumption of Nerang First National’s clients and customers. Australian Copyright Act 1968

Tell us what you think
Whilst we endeavour to provide you with up to date information on this issue, there may be areas of concern that we may have not covered in this policy, which as always, is subject to changes. If you have any concerns or questions, please contact us by e-mail to privacy@nfn.com.au.  We value your comments and welcome your feedback.

Thank you for taking the time to read the Nerang First National Privacy Policy Statement.

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